Turnaround Publisher Services are committed to customer satisfaction. If you have any questions or queries that are not answered below please contact us using the link above or send us an email.
I'm a shop, how do I order from Turnaround?
We are primarily a trade distibutor, and while we love supplying individuals directly, new stores are warmly welcomed! Shops, organisations, museums and galleries online and offline please follow this link for further details of how to contact us and order books!
New customers download an account form here.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Payments are processed using the WorldPay payment system. (www.worldpay.com).
If the item is not in stock, we will back order for you. You will always be emailed with the option to cancel if the item is not in stock. Payment will be refunded if you decide to cancel any back orders at any time.
For orders including VATable goods, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. For returns please see the returns policy.
If you need to reach us, please use the Contact Us link at the top of the page. Alternatively call our switchboard at 020 8829 3000.
Turnaround Publisher Services do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
You have the right to cancel your order within 7 days of placing it, or within 7 seven days of receipt of your items (whichever is the longer). When your order is cancelled, your payment will be returned and items must be sent, in original condition, to Turnaround Publisher Services at the above address. If you have any further queries on returns and refunds, please contact us using the 'Contact Us' form or call 020 8829 3000.
Turnaround Publisher Services Ltd.
Registered company details:
Turnaround Publisher Services Ltd
Unit 3, Olympia Trading Estate, Coburg Road, Wood Green, London
Phone: 020 8829 3000
Fax: 020 8881 5088
(Payment and account queries to: Sue Gregg (email@example.com) Tel: 020 8829 3006)
VAT No: 668 0737 05
Company No: 3126700
Incorporated in the UK