The inspiring story of one man who, with no formal business experience, took on the entrenched powers and turned an industry on its head. Framed as a general management book, Driving Excellence offers tried and tested principles to help organisations succeed. The book's message is simple: even the most challenged company, non-profit or public agency can excel - but only if managers lead courageously and adopt principles that meld private sector techniques with the unwavering stewardship of the public good.