Bill founded Turnaround in 1984, and since has grown the company to a £23 million turnover and staff of 55. Bill looks after a successful range of publisher clients, set up Turnaround Gift, opened a shop, and is widely respected by our UK & US clients for his deep knowledge of the industry.
Ian West joined Turnaround in 2016, bringing over 25 years of experience in book & gift sales. Ian oversees all aspects of the Sales team and with Sales Manager Jim Crawley manages UK key accounts. Ian is widely regarded in the UK trade for his in-depth knowledge and rigorous approach to the challenges of a constantly changing industry.
Sue joined Turnaround in 1996 bringing a strong finance and operations knowledge to the company. Sue’s department looks after all aspects of the company’s finance, bought ledger, purchase and budgeting, and was the principle lead in the main development and installation of the company’s move to a new warehouse management system, which went live in 2016.
Claire joined Turnaround in 1988 and is co-owner alongside Bill. With 32 years of experience, Claire looks after new and existing publisher clients, the marketing department, and overall warehouse operations. She worked closely with Sue on the warehouse move and new warehouse management system.
Debbie joined the team in 2019, bringing 35 years of experience managing customer services teams, promoting a solid and reliable service to our customers with her team of three.
Grant has a long-standing experience of credit management including 22 years at Turnaround, where he looks after all aspects of the company’s sales ledger.