Frequently Asked Questions
Turnaround Publisher Services are committed to customer satisfaction. If you have any questions or queries that are not answered below please contact us using the link above or send us an email.
I'm a shop – how do I order from Turnaround?
We are primarily a trade distributor and new stores are always warmly welcomed! New customers can request a sign-up form from our customer services team. Once you have an account with us, you can place an order by simply contacting customer services using the details above.
Customers who have an account with Turnaround and who are registered with PubEasy can order our titles through the PubEasy website.
If an item you order via any of the above methods is not in stock, we will back order it for you. You can always contact our customer services team to get a copy of your back order list and they can amend or cancel it if required.
For customers within the UK ordering non-book products (excluding maps), VAT will be added at the appropriate rate. Books, magazines and maps are zero-rated for VAT purposes and no additional charge will be made for such items.
Credit Card Security
When an order is placed on our website, credit card information is encrypted using 128-bit encryption. They are only decrypted upon reaching a member of our customer service team. They are not held in clear text on any website.
Turnaround staff will, at all times, do their best to provide the most efficient service possible. But if, for any reason, you are unhappy with the service provided, please don’t hesitate to contact our Customer Serives team:
t: +44 (0) 20 8829 3000
Turnaround Publisher Services will never disclose buyers' information to third parties other than when required to fulfil an order. In this case, the third party will not disclose any of the details to any other parties.
You have the right to cancel your order within 7 days of placing it, or within 7 days of receipt of your items (whichever is the longer). When your order is cancelled, your payment will be returned and items must be sent, in original condition, to Turnaround Publisher Services. If you have any further queries on returns and refunds, please contact customer services.
Payment and Account Queries
If you have any queries regarding payments or your account, please contact our Sales Ledger Manager Grant Davidson by emailing [email protected] or phoning +44 (0) 20 8829 3005.
Registered Company Details
Turnaround Publisher Services Ltd
Unit 3, Olympia Trading Estate
Coburg Road, Wood Green
London N22 6TZ
t: +44 (0) 20 8829 3000
f: +44 (0) 20 8881 5088
e: [email protected]
VAT No: 668 0737 05
Company No: 3126700
Incorporated in the UK